Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us. 

NEW ZEALAND

Orders under $80: $7.99 Postage Fee

Orders over $80: Free delivery

NZ Post: Overnight - 3 Working Days 

AUSTRALIA

Orders Under $50:

Aus Post Standard :  $9.99 Postage Fee 

DHL Express (1-2 Days) : $29.95 Postage Fee

Orders $50+

Aus Post Standard: Free

Orders $200+

DHL Express (1-2 Days) : Free

I HAVEN'T GOT A TRACKING NUMBER? 

Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

THEFT / STOLEN POLICY

If a customer's parcel is lost or stolen once the courier company has successfully delivered it, Tidal Hair does not cover the cost of the stolen / lost items.