ClickCease FAQs – Tidal Hair NZ / AU
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FREE SHIPPING On Orders $80+ 30% OFF SITEWIDE, DISCOUNT CODE: EXTRA30

Frequently Asked Questions

What payment types do you accept?

  • Credit Card
  • Debit Card
  • Paypal 
  • Afterpay - Get it now, pay over 4 weeks interest free
  • Laybuy - Get it now, pay over 6 weeks interest free

What are the instructions, and how can I use it safely?

1. Please read the instructions prior to usage.

2. First, plug product into a power outlet, then hold down the power switch for 2-3 seconds until the light turns on. You can adjust the temperature with the left and right buttons, the maximum temperature is 210° C degrees. 180° C degrees is the recommended ideal temperature.

3. Make sure your hair is dry, and then use the appliance to curl sections of your hair, starting from the top working your way down.

4. Once you have completed your full head of hair, make sure to hold the power button down until the device is showing as OFF, then allow it to cool normally, and store.

 

CAUTION 

1. Do not use the appliance if the plug or wire is damaged.

2. Do not use the appliance on a soft and flammable surface such as your bed or sofa.

3. Do not use the appliance near a water source.

4. Do not use the appliance near a fire source or in high temperatures.

5. Do not store the appliance while it is on, or hot.

 

ATTENTION 

1. Prohibit children from touching the appliance whilst on or resting to avoid scalding.

2. Please maintain distance between the appliance and skin whilst on or resting to avoid scalding.

3. Prohibit using the appliance with wet hands or wet hair.

4. Please do not place the appliance in bathroom or damp conditions to avoid electrocution or damaging the appliance.

5. To clean the appliance, the surface should only be wiped down. If the appliance gets wet, make sure it is completely dry before usage again.

How long will the waves last in my hair?

We've had a lot of feedback to suggest the waves can generally last for days! 

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Shipping questions

What are your shipping & delivery processes and timeframes?

Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us.

I haven't got a tracking number?

Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

How much is shipping?

NEW ZEALAND

Orders under $50NZD

Courier Post: $4.95

Orders over $50NZD

Courier Post: FREE

Courier Post: Overnight-3 Working Days   

AUSTRALIA

Orders under $50NZD

Aus Post: $7.95

DHL Express: $19.95

Orders over $50NZD
Aus Post: FREE

DHL Express: $9.95

Aus Post Standard Tracked: Estimated 7-14 Working Days
DHL Express: Estimated 1-3 Working Days

Returns questions

What is your return policy?

Tidal Hair Waver

If your product is faulty, we will refund you the full amount. If you want to return for change of mind, we can only do this for un-opened and un-used products within 14 days of product arrival. Refunds can only be issued to the method that was used to pay for your order. For change of minds, all you have to do is arrange for the products to be shipped back (at your cost) and you’ll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a refund will be returned to your account within 3-10 working days.

 To initiate a return, simply email us at contact@tidalhair.com with the details below:

 

Name:

Address:

Email Address:

Order Number:

If you have purchased a Tidal Hair product from a retailer, you will need to contact the retailer directly for their returns policy.

Tidal Healthy Hair Supplement

Due to the nature of this product, it can not be returned once it has been opened. Please check all of the product details on our website carefully prior to purchasing.

To initiate a return, simply email us at contact@tidalhair.com and our team will reply with detailed instructions on how to return your item for a refund. 

Tidal Hair Waver

What are the instructions, and how can I use it safely?

1. Please read the instructions prior to usage.

2. First, plug product into a power outlet, then hold down the power switch for 2-3 seconds until the light turns on. You can adjust the temperature with the left and right buttons, the maximum temperature is 210° C degrees. 180° C degrees is the recommended ideal temperature.

3. Make sure your hair is dry, and then use the appliance to curl sections of your hair, starting from the top working your way down.

4. Once you have completed your full head of hair, make sure to hold the power button down until the device is showing as OFF, then allow it to cool normally, and store.

 

CAUTION 

1. Do not use the appliance if the plug or wire is damaged.

2. Do not use the appliance on a soft and flammable surface such as your bed or sofa.

3. Do not use the appliance near a water source.

4. Do not use the appliance near a fire source or in high temperatures.

5. Do not store the appliance while it is on, or hot.

 

ATTENTION 

1. Prohibit children from touching the appliance whilst on or resting to avoid scalding.

2. Please maintain distance between the appliance and skin whilst on or resting to avoid scalding.

3. Prohibit using the appliance with wet hands or wet hair.

4. Please do not place the appliance in bathroom or damp conditions to avoid electrocution or damaging the appliance.

5. To clean the appliance, the surface should only be wiped down. If the appliance gets wet, make sure it is completely dry before usage again.

How long will the waves last in my hair?

We've had a lot of feedback to suggest the waves can generally last for days! 

Are the barrels Titanium or Ceramic?

The Tidal Hair Waver has ceramic barrels. Ceramic is great for smoothing out hair and reducing frizz, as well as holds heat very well and encourages even heat distribution. 

Does it work on all hair types?

The Tidal Hair Waver is suitable for straight or straightened hair of any thickness. For thicker hair you may want to use the styling tool on a higher heat setting, for thinner hair you may want to use on a lower heat setting. You can easily set and adjust the temperature yourself on the styling tool.

Does it come with a warranty?

We provide a 6 month warranty. We will refund or replace products with manufacturer faults within this time frame. If you are having any issues regarding your hair tool, please contact our support team at contact@tidalhair.com. Our customer support team will work with you to rectify any issues, and if appropriate, a refund or replacement will be issued for faulty products. 

Do I need to straighten my hair first?

This is up to you! If you decide to straighten your hair first, you may end up with more defined waves. If you decide to use the waver on naturally wavy or messy hair, you may end up with a more natural wave result.

Is it easy to use?

Because our curler has 3 large barrels, it is extremely easy and quick to use. Simply clamp down, release and move onto the next part of your hair. You'll finish your full head of hair in no time. If you can't get the hang of things, we offer 30 day returns - so make sure to get in touch with us within 30 days of receiving your product to issue a return.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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